At Cocoboo Company, we are committed to maintaining the highest standards of editorial integrity and accuracy. We strive to provide our readers with reliable and informative content on all matters related to CBD and vaping. However, we recognize that there may be occasions when readers wish to raise concerns or complaints about our editorial content.
Purpose
The purpose of this Editorial Complaints Policy is to outline the procedures for handling complaints regarding editorial content published on cocoboocompany.co.uk. We take all complaints seriously and are dedicated to addressing them promptly and fairly.
Scope
This policy applies to all editorial content published by Cocoboo Company, including articles, reviews, guides, and other written materials.
How to Lodge a Complaint
If you believe that any editorial content published on our website breaches our editorial standards or contains inaccuracies, misleading information, or any other concerns, you can lodge a complaint by contacting us via email at [email protected].
When submitting a complaint, please provide the following details:
Description of the Issue
Clearly state the nature of your complaint and provide specific details about the content in question, including the URL, title, and publication date.
Reason for Complaint
Explain why you believe the content breaches our editorial standards or guidelines.
Your Contact Information
Provide your name and contact details so that we can respond to your complaint.
Complaint Handling Process
Upon receiving a complaint, we will acknowledge receipt within two business days and initiate an investigation into the matter. Our editorial team will review the content in question and assess whether it violates our editorial standards or guidelines.
Depending on the nature of the complaint, the following steps may be taken:
Correction or Retraction
If the complaint is found to be valid and the content contains inaccuracies or breaches our editorial standards, we will promptly correct the errors or, if necessary, retract the content.
Editorial Review
Our editorial team will conduct a thorough review of the content to identify any areas for improvement or further clarification.
Response to Complainant
We will provide a written response to the complainant, outlining the outcome of our investigation and any actions taken as a result of the complaint.
Escalation
If you are dissatisfied with the outcome of your complaint, you may escalate the matter by requesting a further review. Please contact us at [email protected] and provide additional information or context for your concerns.
Monitoring and Reporting
We regularly monitor and review complaints received to identify any recurring issues or trends. We maintain records of all complaints and their resolutions for internal reporting and improvement purposes.
Contact Us
If you have any questions about our Editorial Complaints Policy or wish to lodge a complaint, please contact us at [email protected].